NetworkFlow

Mitel® (NASDAQ:MITL), a trusted provider of unified communications solutions, has turned to NetworkFlow for guaranteed high capacity internet bandwidth at an affordable price.

Mitel operates from more than 80 offices in over 90 countries, servicing customers through a network of 1,600 value-added resellers and partners.  The company offers customers a broad choice of solutions, from basic business communications to sophisticated unified communications to pre-packaged to tailored applications.

In South Wales the Mitel team had experienced a number of false starts with other telecoms providers, Gary Mosardini, Mitel’s IS Manager for EMEA, explains:

“In the carrier world people don’t always deliver what they promise, particularly when servicing a rural area like Monmouthshire.  NetworkFlow is the exception. Following an in- depth technical analysis they have addressed all of our needs, providing a 100MB internet feed which is now used by over 400 staff for email, web conference hosting, demo facilities and remote working.”

Moscardini adds: “We’ve been so impressed; their turnaround time to questions has been a pleasant surprise. They’ve been proactive and totally on top of the installation. Also, billing issues are often a real headache for IT managers.  NetworkFlow has been really responsive, resolving any issues immediately. I’m sure we’ll be looking to work together again on future services.”

David Alexander, commercial director of NetworkFlow, comments: “Given their location, guaranteed service levels were crucial to the Mitel team in Caldicot, Monmouthshire. Using our next generation fast Ethernet service, they can now take advantage of a high capacity network at a very low cost.”